Returns & Exchange Policy


We have extended our refund policy to 30 days in recognition of the fact that some customers may find it harder to return their goods. Please note returns, refunds and exchanges may take up to 3 weeks to process.
For a full refund, please return your online order in its original condition to our Distribution Centre within 30 days of receiving. This applies to full price, sale and online purchases.
Exchange your purchase for a different color variation or size within 30 days of purchase. You can also exchange for a gift card. Items received outside of our 30 day return period will be returned to you.
You’ll be refunded to your original form of payment.
If your payment was made using one or more gift cards and a credit card, we’ll refund the gift card you entered first during the checkout, followed by your payment card.
If your payment was made using multiple gift cards, we’ll refund the first gift card number you entered when checking out.
Please keep all gift cards used to place an order in case of returns.
Allow 10-14 working days for refunded payments to appear in your account.
To protect your purchase, all of our products are tagged and refunds will only be offered if this tag remains attached when returned. Product returns received without the tag attached will either be exchanged or returned to the customer. Please note, we monitor the number of returns made by customers and continued returns will be flagged and potentially refused at our discretion or lead to the closure of your Boston Harbour account.
To return your handbag please wrap carefully in the original dust bag to prevent any damage during shipping. When examining your handbag please be mindful not to scratch or mark the product.

How To Return Order

We have extended our refund policy to 30 days in recognition of the fact that some customers may find it harder to return their goods. Please note returns, refunds and exchanges may take up to 3 weeks to process.
Return your order to our Distribution Centre within 30 days of receiving your order for a full refund. Exchange or receive a gift card within 30 days. Exchange for different color or size of the same style.
For security reasons we are unable to accept hand-carried returns to our distribution centre.
International returns are not free. For returns, please use the courier of your choice, retain your proof of return and send the item back to us. Please see below for further details.
Returns Address
JMS Tradewell LLC,
434 Coney Island Ave., Brooklyn
NY 11218 USA